After the devastating storm that hit most of Slovenia last week, Zavarovalnica Triglav, d.d., added another location for the inspection and appraisal of damage to cars by setting up a mobile appraisal unit (MAU) at Verovškova Ulica in Ljubljana. On Wednesday, 5 August, another mobile unit will open in Trzin. Affected policyholders can schedule a visit to the mobile unit for vehicle damage appraisal when filing their claim remotely.
At the mobile appraisal unit, policyholders can have their vehicle appraised close to their home, where the extreme weather hit, e.g. in the form of hail or a violent storm. To visit a MAU, they should file a claim via the Zavarovalnica Triglav, d.d., online channels or call the toll-free hotline at 080 555 555. They will then get an appointment time reserved exclusively for them.
Prompt and professional treatment
The MAU has all the necessary equipment to assess car damage. It ensures a rapid and high-quality service with a simple ordering procedure, without queueing. Customers can complete the entire claim procedure in one place (documentation, assessment, agreement on repairs) and can even arrange for car repairs in cooperation with an external partner.
“At Zavarovalnica Triglav, d.d., we are aware that fast and efficient service is especially important in such loss events. Our mobile appraisal units allow customers to report damage to the vehicle in the vicinity of their home and at an agreed time, thus avoiding queues,” said Boris Kuhelj, head of the claims centre at Zavarovalnica Triglav, d.d..
Remote filing of claims
Zavarovalnica Triglav, d.d., encourages policyholders to report damage to vehicles and property remotely. Policyholders can submit claims at Triglav.si or via the Triglav asistenca mobile app, available as a free download from the Apple App Store and Google Play. They can also call the toll-free 24-hour hotline at 080 555 555.
They can also seek assistance in reporting damage from their insurance agent, at the nearest branch or representative office, or at the nearest regional Zavarovalnica Triglav, d.d., office.
When filing a claim, policyholders should observe the following steps: