The workplace of the future
Last year, I took part in a Triglav initiative designed to teach colleagues how to use artificial intelligence. The goal of this training, expertly led by a mentor specialising in this new technology, was to successfully integrate AI into our daily work. This learning approach showed us that we can connect, collaborate and explore effectively. The ultimate aim of this learning is to boost our productivity, creativity and job satisfaction.
AI: An assistant to ease fraud detection
When using artificial intelligence, it's crucial to understand the technology's origins and its limitations. The most popular AI tools known to the public (ChatGPT, Copilot, Claude, etc.) operate by predicting which word is most likely to follow another based on context. So, while it might appear to do so, AI doesn't (yet?) truly understand our questions. Whether it ever will isn't just about technological advancement; it also touches on philosophy and the very concept of consciousness. Through my work, I've come to see AI as a tool with immense potential, rather than a magic bullet that will simply do our jobs for us. I've been using AI tools for some time in both my professional and private life. Beyond common uses like reviewing texts, making translations and troubleshooting, I've also used them to identify unknown objects, explain complex processes and even help pinpoint the exact time a photograph was taken. My involvement in the initiative sparked an idea: using AI to automate the extraction of structured data from scanned documents, which will enable analyses that were previously impossible. AI tools offer a new dimension to problem-solving that simply didn't exist before. The initiative generated considerable excitement within our department, as we're always looking for new tools and knowledge to help us.
It's worth a try
I encourage everyone who hasn't yet done so to try at least one conversation with ChatGPT or Copilot. Until we try something, we can't know if it's good or bad. Your conversation with a chatbot doesn't have to revolve around work. You can chat about your hobby or a trip you're planning. Let it help you plan a route or solve a problem you're facing. You don't even need to know English, as these assistants also speak Slovenian. Preventing, detecting, and investigating fraud is an area that must be highly responsive to new forms of deception and to technological advancements that allow for easier analysis and anomaly detection. I'm pleased that Triglav quickly recognised the added value of artificial intelligence and began incorporating it into its processes, putting it directly into the hands of its employees. This has given us the opportunity to break new technological ground, develop our skills and make our work easier.
David Sluga is Senior Fraud Analyst at the Fraud Management Department.
