Job responsibilities:
As part of our Health Services team, you will be the first point of contact for our policyholders and clients. Your role will include:
• Communicating with policyholders (by phone and in writing) and assisting with inquiries related to health services
• Scheduling and coordinating appointments with healthcare providers
• Verifying health insurance policy coverage and performing basic administrative processing of requests
• Conducting an initial assessment of urgency and medical indication in line with internal procedures
• Entering and monitoring cases in the IT system and cooperating with external partners (healthcare institutions)
• Participating in process improvements and enhancement of customer experience
Job requirements:
We are looking for a person who enjoys working with people, has an interest in the healthcare system, and thrives in a dynamic environment:
• Completed secondary education in a medical or healthcare-related field
• Experience in customer service is an advantage, but not required
• Basic understanding of medical terminology and willingness to learn
• Strong communication skills with a professional and empathetic approach
• Good organizational skills, responsibility, and reliability
• Basic computer skills (MS Office and similar systems)
Benefits of the job:
• Work in a stable, reputable, and family-oriented company
• Opportunities for advancement and career development in an international environment
• Various professional training and development programs
We provide a variety of opportunities.
Work should not be monotonous, so our employees have the opportunity to:
• collaborate with different departments, areas and companies,
• work in an international environment,
• co-create the future of the Triglav Group.
We take care of your career development.
We are committed to the holistic development of our employees, which is why we give them the opportunity to:
• participate in various projects and areas,
• work with advanced tools and technologies,
• participate in various education and training courses,
• have a mentor to help them get started,
• progress in their careers.
We take care of your safety.
We offer our employees a safe and stable development environment by:
• ensuring the safety of our colleagues,
• organising sports activities and health days,
• offering psychosocial support and mental health workshops,
• providing active breaks,
• ensuring a work-life balance,
• organising activities for the whole family,
• offering employment in a reputable and stable company.
Employment is offered on a permanent basis, with a six-month probationary period. Only candidates who are shortlisted and contacted in the further stages of the selection process will receive feedback.
